The Southern Home Ownership team are here to help with all your enquiries about shared ownership and the home buying process.
Over the years we have compiled a fairly comprehensive list of the most common questions we get asked, and you can find these below, along with our responses. We hope you can find what your looking for, and if not please contact the team using the form below. If it's a good question it might even get added to our list.
If you have a query, or are interested in finding out more about a particular development, please visit the relevant development listing page and complete a Register Your Interest form. Alternatively, if you have a query about shared ownership or the home buying process, that's not already covered in the above questions and answers, please complete the short contact form below.
59-61 Clerkenwell Road, London, EC1M 5LA
0300 555 2171
By submitting personal data manually or in electronic form to Southern Home Ownership and/or by using our site you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.
Notification of changes to this policy
We are continually improving our methods of communication and adding new functionality and features to this site. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on this site to notify you of the changes. We encourage you to check this page frequently.
What information do we collect?
You may use this site to register to receive additional information or services from us. We store the information you give us manually or electronically in our databases. When you register, we ask you for contact information like your name, postal address and email address.
Use of personal data
We will process your personal data in order to promote our products and services. We will use your personal data to develop the site to include more material that you like, and introduce new features. We process your personal data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for personal data, we tell you the purposes for which we will process that data. Some of these purposes include the following:
It's your choice
If you do not wish to receive information from us and want to be removed from our standard mailing list, please click the 'unsubsribe' button from the bottom of the email or email us at firstname.lastname@example.org
Anonymous data collected through this site
We collect anonymous information about the use of our site. For example, we use technology to track which pages of our site our visitors view and to compile statistics about our visitors and their use of our site. We use technology to track how often hyperlinks are used and which pages on our site our visitors choose to view.
Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Cookies tell us which parts of the site you visit and how long you spend on each page.
In order to collect the anonymous data described in the preceding paragraph, we may use temporary cookies that collect the first level domain name of the user (for example, if your email address is email@example.com, the cookie collects the bigmail.com portion of your email address) and the date and time you accessed this site.
We also use your IP address to help diagnose problems with our server and to administer our site. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside the UK.
Disclosure of your personal data
We do not share, sell or distribute your personal data with unrelated third parties, except under these limited circumstances:
Data integrity and security
We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. We keep your personal data only for as long as reasonably necessary for the purposes for which it was collected.
Our servers and our databases are protected by industry standard security technology, such as network address translation and password protection.
The employees who have access to personal data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
Data access and corrections
Upon receipt of your written request and enough information to permit us to identify your personal data we will disclose the personal data we hold about you. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.
You may at any time request that your personal data be corrected or deleted by writing to the Company Secretary, Southern Housing Group, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA or email firstname.lastname@example.org We may charge a small fee to cover costs in complying with a request for a copy of any personal data held.
Links to other websites
Transfer of data abroad
The Internet is made up of a large number of international connections. If you are visiting this site from a country other than the country in which our server is located (currently, the United Kingdom), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this site and communicating electronically with us, you consent to these transfers.
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